Counseling for Adolescents, Adults, Couples and Families

With COVID-19 continuing to impact the world as a whole, and now our community, you may be experiencing a lot of uncertainty regarding how it may impact us and our daily lives. We want you to know that we are here for you and want to keep your mental health a top priority, as we know that this is an emotional time that elicits a wide range of feelings. In our community, we cope with many stressors, such as natural disasters, (e.g.,hurricanes, floods, tornadoes,) offshore safety, etc. While we may have an understanding of what crisis is like, this pandemic is different: more fear of the "unknown." We are offering this as a resource to help you inform yourself of what is occurring, state and nationally, to help protect yourself and others in the community. 

Mental health care is increasingly important right now, just as it is important as healthcare professionals to take necessary precautions to do everything we can to slow the spread of the virus.

If you are experiencing any cold or flu-like symptoms, we ask that you call and notify our staff and not attend an in-person session, with there being the option of telehealth counseling. We will be offering HIPAA compliant Telehealth options to support you in the event of illness or self-quarantine.

The most current information indicates that there is an incubation period with this virus, making it difficult to completely eliminate exposure risk. If you have come into contact with someone that is diagnosed with COVID-19, and do not have symptoms, we urge you to follow CDC guidelines (see link in this page) and self-quarantine. Most of all, each of us have a responsibility to protect our amazing community and the most vulnerable among us. 

At this time, we will continue to offer in-person services and are doing everything in our power to minimize the risk of exposure, including regular and thorough disinfecting of our offices. As your health is of utmost importance to us, if you'd prefer to meet via telehealth video regardless of illness, we will meet with you during your regularly scheduled time via Simple Practice, our HIPAA compliant software (see telehealth tab for more info). WE ARE IN THIS TOGETHER! 


FREQUENTLY ASKED QUESTIONS & ANSWERS


Q: DO I NEED A COMPUTER TO USE TELEHEALTH FOR SESSIONS?

A: Using our telehealth method can be activated on your phone (iPhone or Android) by downloading the app, "Telehealth by Simple Practice," and a link is emailed to you prior to your scheduled session. Once you click on the link, a screen will open automatically into the app and you will enter into your clinician's virtual office. If you would like to use your computer, you will receive the same link in your email, 10 minutes prior to the session, and only need to click on the link for you to be directed to a welcome screen that has a button saying, "Join Video Call". An Ipad can also be used for telehealth sessions with either of the options above. Please call our staff if you have any questions at (337) 504-4974 and if needed, we can walk you through setting it up. 


Q: ARE TELEHEALTH RATES DIFFERENT THAN IN-PERSON SESSIONS AND WILL MY INSURANCE PAY FOR THIS?

A: If you are already paying for your sessions without the support of your insurance, then yes, your rate will be the same. If you are utilizing your insurance, then there may be a difference; pricing is plan-specific. Please call our office for your plan’s coverage and pricing, which can be verified in under one minute.


Q: IS TELEHEALTH PRIVATE? 

A: Just like an in-person session, sessions are private, confidential, and never recorded. 


Q: HOW LONG ARE YOU GOING TO OFFER IN-PERSON APPOINTMENTS AT THIS TIME?

A: At this time, we are continuing to practice as usual with in-person sessions. However, telehealth may become the only option in the near future, as we go through this pandemic. It may be a good decision to ask our staff about your telehealth benefits and set up telehealth now, in case virtual sessions are the only ones offered in the future. We will resume our practices as soon as we are through this and it is safe for the community to resume as normal.




Acadian Counseling Center